These Terms and Conditions govern your use of the TableFlow platform, operated by Coetzee Data AI Consultants Pty (Ltd) (Reg. 2025/428324/07). By accessing or using TableFlow — whether as a restaurant owner, restaurant staff member, or dining customer — you agree to be bound by these Terms. If you do not agree, do not use the platform.
In these Terms, the following definitions apply:
You must be at least 18 years of age to use the TableFlow platform. By accessing or using the Platform, you confirm that you are 18 years of age or older. The Operator reserves the right to terminate access for any user who is found to be under 18 years of age.
Restaurant accounts may only be registered by authorised representatives of legitimate food service businesses registered to operate in their jurisdiction.
TableFlow is a technology platform that provides restaurants with tools to accept digital orders and payments from customers via QR code. The Operator is not a party to any transaction between a Customer and a Restaurant. Specifically:
Important: TableFlow is a technology service provider. Any dispute regarding food quality, incorrect orders, or service issues must be directed to the Restaurant, not to TableFlow.
By registering as a Restaurant on the Platform, you agree to:
By using the Platform as a Customer, you agree to:
All meal payments made through the Platform are processed via third-party payment gateways (including Ozow and others). By making a payment, you agree to the terms and conditions of the relevant payment gateway.
Restaurant access to the Platform is contingent on payment of the applicable monthly subscription fee. The following access control policy applies:
Note: The Operator will send reminder notifications before suspending access. It is the Restaurant's responsibility to ensure payment is made on time.
All intellectual property rights in the Platform — including but not limited to software, design, trademarks, logos, and content — are owned by or licensed to Coetzee Data AI Consultants Pty (Ltd). You may not copy, reproduce, modify, distribute, or create derivative works of any part of the Platform without the Operator's prior written consent.
Restaurants retain ownership of their own menu content and branding uploaded to the Platform. By uploading content, you grant the Operator a non-exclusive licence to display that content on the Platform for the purpose of providing the service.
To the maximum extent permitted by South African law:
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg.
The Operator encourages parties to resolve disputes amicably in the first instance by contacting us at info@coetzeedataconsultants.co.za.
The Operator reserves the right to update these Terms at any time. Restaurants will be notified of material changes via email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
Coetzee Data AI Consultants Pty (Ltd) ("we", "us", "the Operator") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African privacy legislation. This policy explains how we collect, use, store, and protect your personal information when you use the TableFlow platform.
The responsible party for the processing of personal information on the TableFlow platform is:
Coetzee Data AI Consultants Pty (Ltd)
Registration No: 2025/428324/07
Email: info@coetzeedataconsultants.co.za
Phone: 082 646 2405
Republic of South Africa
We collect personal information in two contexts — from Restaurant owners/staff and from Customers using the ordering platform.
From Restaurant owners and staff:
From Customers placing orders:
Important: Customer orders via QR code do not require account registration. We do not collect names or email addresses from Customers unless voluntarily provided.
We process personal information only for the following lawful purposes:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your personal information is stored securely on Supabase, a cloud database platform. Data is stored on servers located in the European Union (Ireland). Supabase complies with international data protection standards including ISO 27001 and SOC 2 Type II.
We implement the following security measures:
Cross-border transfer: By using TableFlow, you consent to your personal information being transferred to and stored in the European Union for the purpose of providing the service, in accordance with POPIA Section 72.
We share limited personal information with the following trusted third-party service providers solely for the purpose of delivering our service:
All third-party providers are contractually required to protect your personal information and may only use it for the specific purpose for which it was shared. We do not authorise any third party to use your personal information for their own marketing purposes.
As a data subject under the Protection of Personal Information Act 4 of 2013, you have the following rights:
Information Regulator of South Africa
Website: inforegulator.org.za
Email: inforeg@justice.gov.za
Phone: 010 023 5207
To exercise any of your rights, contact us at info@coetzeedataconsultants.co.za. We will respond within 30 days.
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law:
The TableFlow platform uses minimal browser storage (sessionStorage and localStorage) solely for functional purposes such as maintaining your session, storing cart items, and remembering your table number. We do not use advertising cookies or third-party tracking technologies.
We do not use Google Analytics, Meta Pixel, or any other behavioural tracking tool.
The TableFlow platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify Restaurants of material changes via email at least 14 days before the changes take effect. The effective date at the top of this document will always reflect the most recent update.
This policy governs refunds and cancellations on the TableFlow platform for both meal orders placed by customers and subscription fees paid by restaurants. TableFlow operates a two-sided platform — the rules differ depending on whether you are a Customer ordering food or a Restaurant subscribing to the service.
Responsibility for refunds
All refunds relating to meal orders — including incorrect orders, unsatisfactory food quality, missing items, or orders not delivered — are the sole responsibility of the Restaurant from which the order was placed. TableFlow is a technology platform and is not a party to the transaction between the Customer and the Restaurant.
Important: If you have a complaint about your meal, please speak directly to the Restaurant's staff or manager. TableFlow does not process meal refunds and cannot intervene in disputes between Customers and Restaurants.
When a Customer may be entitled to a refund from the Restaurant:
How to request a refund from the Restaurant:
Cancelled orders
Once a meal order has been submitted and payment has been processed, the order is immediately transmitted to the Restaurant's kitchen. Cancellation after payment is at the Restaurant's discretion. Customers are encouraged to review their order carefully before confirming payment.
Payment gateway disputes
If a payment was deducted from your account but the order was not confirmed, or if you were charged incorrectly, please contact us at info@coetzeedataconsultants.co.za with your order reference and we will assist in liaising with the payment gateway.
Monthly subscription fees
TableFlow subscriptions are billed monthly in advance. The following policy applies to all Restaurant subscribers:
Example: If your subscription renews on 1 June and you cancel on 15 June, you will retain access until 30 June. No refund will be issued for the unused portion of June. From 1 July, you will no longer be billed.
Exceptions — when refunds may be considered:
The Operator may, at its sole discretion, issue a refund or credit in the following exceptional circumstances:
To request a refund under an exceptional circumstance, contact us within 14 days of the charge at info@coetzeedataconsultants.co.za with your invoice number and the reason for your request. All requests are reviewed within 7 business days.
Data after cancellation
Upon cancellation of your subscription, your Restaurant's data (menu, orders, staff) will be retained for 30 days to allow for reactivation. After 30 days, your data will be permanently deleted from our systems. You may request an export of your data before deletion by contacting us.
This policy is designed to comply with the Consumer Protection Act 68 of 2008 (CPA) of South Africa. To the extent that any provision of this policy conflicts with the CPA, the provisions of the CPA shall prevail.
Customers who are consumers as defined in the CPA retain all rights afforded to them under that Act, including the right to fair value, good quality, and safe food and service from the Restaurant.